Cancellations and Refunds

Refund Policy

Last updated: 1st July 2024

1. Introduction

At BuyDokan.com, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be issued.

2. Eligibility for Refunds

You may be eligible for a refund if:

• The item you received is defective or damaged.
• The item you received is not as described or not what you ordered.
• You have returned the item within the specified return period.

3. Return Period

To be eligible for a refund, items must be returned within 30 days from the date of purchase. Items returned after this period will not be eligible for a refund.

4. Conditions for Refunds

To qualify for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• A receipt or proof of purchase must be provided.

5. Non-Returnable Items

Certain items are not eligible for refunds, including:

• Gift cards
• Downloadable software products
• Health and personal care items

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [Insert Email Address] to initiate the return process. Please include your order number, a description of the issue, and any relevant photos.
2. Our team will review your request and provide you with a return authorization and instructions on how to return the item.
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

7. Refund Processing

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time for your bank or credit card company to process and post the refund.

8. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).

9. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email Address].

10. Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: sales@buydokan.com

BuyDokan.com is committed to providing quality products and excellent customer service. We appreciate your business and are here to help if you have any issues with your purchase.